Advanced

Use queues, recordings, insights, Zapier, and advanced reports.

Read call insights Once Insights has been enabled for your account, log in with your credentials at reports.virtualpbx.com. You…
Set up a call queue Call Center is an add-on feature priced depending on your plan type. Contact us to review options if you’re…
Run advanced reports Summary of the time an agent has spent on the various away states. Currently the report will show manual_away…
Store call recordings Please note - Call Recording is a Plan Specific Feature. If you would like to speak to an Account Services…
Connect Zapier If you don’t already have a Zapier account, you can create one for free at the Zapier Sign Up page.