Help Center / Account / Billing / Answer Dash billing questions
Billing
Answer Dash billing questions in VirtualPBX
Dash questions about changing payment methods, ownership etc.
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How do I update my billing and credit card information?
Follow these brief instructions:
Log in as an administrator to your Dash account. Click on your name/company at the top right of your screen (beside the icon of a gear).
A new window will appear. Click on Payment Method on the left-hand menu; then click the Change/Update button in the main screen to update your payment method.
Enter the new credit card information. Then click the Update Your Card button to save your changes.
How do I make a payment online?
Payment will be automatically processed for your account every month with the credit/debit card you have on file.
If you have an outstanding balance and update your credit/debit card, the balance will be processed immediately.
You can contact billing@virtualpbx.com to inquire further about any payment issues you may have.
How do I update my contact information?
There are several types of contacts you can have on your account. Follow these instructions to update those fields:
Log in as an administrator to your Dash account. Click on your name/company at the top right of your screen (beside the icon of a gear).
A new window will appear.
For your Technical Contact: Click Account on the left-hand menu; then click the Technical Contact option in the main part of your screen.
For your Billing Contacts: Click Contact on the left-hand menu; then click the Update option in the main part of your screen to change your Bill To and Sold To individuals’ information.
Click the Save Changes button at the bottom of your screen to save your changes.
How do I update my contact information if the primary contact is no longer with the company?
The primary contact for your company acts as the administrator for your VirtualPBX account. Only an administrator can make significant account changes (e.g., change plans, contacts, credit card information, and cancellations).
If your primary contact is no longer at your company, you will need to complete a Change of Ownership form.
Can I have more than one person be the primary contact?
Billing contacts can currently only have one contact per account If you would like more than one person listed for your Technical contacts, you can email support@virtualpbx.com, from an email address that belongs to an admin, or another email that belongs to an existing Technical contact, with the following information:
Primary Contact Name(s)
Current phone number for each contact Note: Please make sure that your new contacts do not use a phone number that is part of your VirtualPBX account.
A valid email address for each contact
VirtualPBX will use that information to update its internal listing of your primary account contacts.
Depending on the current billing load, please allow 3-5 business days for account changes to take effect.
How do I change the ownership rights to my VirtualPBX?
To change the ownership of your VirtualPBX you will need to complete a Change of Ownership form.
How do I access my billing portal to view a breakdown of my charges or change my card information?
Log in as an administrator to your
. Click on your name/company at the top right of your screen on the black bar. A new window will populate. Click on ‘Billing Portal’ on the left-hand menu. This will bring you to your billing portal to review all charges and update payment. If you need additional information, please contact our Billing team at billing@virtualpbx.com
Can I receive comprehensive logs detailing my call traffic regularly sent to me?
You can use Webhooks with Zapier to automate the export of call traffic. You can configure Webhooks to show data like the duration of calls both inbound and outbound.
If you need outreach the details of those logs, you can contact Customer Support at support@virtualpbx.com or by calling 1 (888) 825-0800 Opt 2.
The service for my account has been interrupted. How may I turn my service back on?
Please contact Customer Support at support@virtualpbx.com or by phone at 1 (888) 825-0800 Opt 2.
How do I enable dialing out to international phone numbers?
To enable your account to dial out to international destinations, please contact our billing department at 1 (888) 825-0800, Option 4 or send an email with your request to billing@virtualpbx.com. You will be required to place an international dialing deposit on your account.
Following the initial setup, Dash administrators can allow and disallow international dialing per device on their account.
Dash account administrators:
Click Devices in the main menu on your Dash dashboard
Select Edit (next to the icon of a wrench) for the device you want to change
Click the Advanced tab in the device menu that opens
Select the Restrictions option that appears in the Advanced drop-down menu
Click the Allow/Deny International toggle, then the Save Changes button to save