---
notionId: "3e5f0d27c798807f9b54c1e4da3ff356"
product: "virtualtext"
cluster: "messaging"
intent: "virtualtext.set-up-text-forwarding"
docSlug: "set-up-text-forwarding"
task: "Set up VirtualText text forwarding"
title: "Set up VirtualText text forwarding | VirtualPBX"
meta_description: "Text Forward is a feature that enables a number, or numbers, on your account to forward to an email or webhook when that number receives a text message. This"
answer: "Text Forward is a feature that enables a number, or numbers, on your account to forward to an email or webhook when that number receives a text message. This can not be applied to numbers that are already using VirtualText at this time."
audience: "admin"
updated: "2026-01-01"
legacy: ["virtualtext-forward"]
headings: [{"depth":2,"text":"Setup","id":"setup"}]
lint: ["meta-answer"]
---

<aside class="note"><p>VirtualText Forward is a limited feature that temporarily supports inbound-only texting which sends inbound text to an email address of your choice.. If you would like to review the process required for returning outbound texts, please refer to the <a href="/virtualtext/sms-registration">Local and Toll-Free Phone Number SMS Registration</a> </p></aside>

## Setup

If this option is not available within your dashboard, you may be on a plan that does not include Add-Ons. Please [reach out to our Customer Service Team](https://calendly.com/virtualpbx-customer-service/request) to discuss upgrading your plan and turning this feature on.

Once the feature is turned on, hover over the black bar on the three line menu to choose ‘Messaging’ 

<img src="/assets/set-up-text-forwarding/image.png" alt="Setup" width="829" height="650" loading="lazy" decoding="async">

The Messaging page is where you’ll be able to view VirtualText, Text Numbers, and VirtualText Forward. 

<img src="/assets/set-up-text-forwarding/image-1.png" alt="Setup" width="883" height="277" loading="lazy" decoding="async">

<ol>
<li><p>Choose VirtualText Forward</p>
</li>
<li><p>Add Number</p>
<img src="/assets/set-up-text-forwarding/image-2.png" alt="Setup" width="779" height="744" loading="lazy" decoding="async"></li>
<li><p>Choose which number you would like to receive forwarded texts from. All numbers beside VirtualText numbers will be available. </p>
</li>
<li><p>Enter the email address that should receive those messages or paste in the webhook url. Once this is completed, just click on Create Text Forward.</p>
</li>
<li><p>Next, test your message delivery by clicking send a test message. Your message will display what number is the message sent from, what number is sent to, and the message content.</p>
</li>
</ol>

Please note MMS is sent as an attachment on emails and is not available in your webhook’s payload.