--- notionId: "3e5f0d27c798808d9441f396bc6b4cf6" product: "business-phone" cluster: "devices" intent: "business-phone.add-or-remove-device" docSlug: "add-or-remove-device" task: "Add or remove a device in Business Phone" title: "Add or remove a device in Business Phone | VirtualPBX" meta_description: "Here, we’ll talk about adding and removing device from your system. Please keep in mind that VoIP devices (SIP Desk phones, Web Phones, Softphones, ATAs) can" answer: "Here, we’ll talk about adding and removing device from your system. Please keep in mind that VoIP devices (SIP Desk phones, Web Phones, Softphones, ATAs) can affect your pricing, so please contact us if you have any questions!" audience: "admin" updated: "2026-09-23" legacy: ["add-remove-a-device"] headings: [{"depth":2,"text":"Creating Devices for Users","id":"creating-devices-for-users"},{"depth":3,"text":"1. SIP Phone","id":"1-sip-phone"},{"depth":3,"text":"2. Cell Phone or Landline","id":"2-cell-phone-or-landline"},{"depth":3,"text":"3. Softphone","id":"3-softphone"},{"depth":3,"text":"4. Fax","id":"4-fax"},{"depth":3,"text":"5. ATA","id":"5-ata"},{"depth":3,"text":"Third Party Credentials","id":"third-party-credentials"},{"depth":2,"text":"Deleting a Device","id":"deleting-a-device"}] lint: ["meta-answer","answer-first"] --- ## Creating Devices for Users Creating Devices for Users There are two ways to add a device to a user. There are various devices you can create for your users to utilize to make and receive phone calls either through your main company number or their personal number. Click on the devices tab, from here you can add from spare devices, or add a new device. Creating Devices for Users ### 1. SIP Phone 1. SIP Phone Once you choose the SIP option, you will be able to choose your device first by the brand, then by the model of the device. If the brand of your device is not listed, choose the above option and enter the MAC address and name your device. 1. SIP Phone Once you have entered your information, choose ‘Create Device’ IF THIS IS A NEW DEVICE - Once you have created the device, click in to the device name, and choose ‘Advanced - Miscellaneous’. Unlock the device, then unplug your phone, wait 2-5 minutes, and plug back in. 1. SIP Phone IF THIS IS A DEVICE USED BEFORE - Factory reset your device before creating it on the system here. ### 2. Cell Phone or Landline Adding a cell phone or landline allows for use of receiving calls from your business number to any 10 digit (Or international number if you’re qualified for that) number, be that your cell phone or an outside number of some kind. Please note that to make outbound calls through your system, you would need to use a VOIP device, like a Web Phone, Softphone, or SIP desk phone. 2. Cell Phone or Landline Give the device a name (this will only be used to internally track devices) and add your phone number. Follow the format given, beginning the number with a +1 (For normal 10 digit numbers). Additional options for Cell phones and Landlines Users - user’s device box, click the device’s name 2. Cell Phone or Landline

  1. Click on Advanced

  2. Click on Options

    2. Cell Phone or Landline

  3. Allow use of cellphone voicemail: When enabled, cell users no longer will be prompted to press 1 to answer a call. However if your cell phone voicemail picks up the call before the VPBX ring duration for the device ends, the inbound caller will end up in your cell phone’s voicemail box. Please lower the ring duration in VirtualPBX if this is happening to you unintentionally. This feature is also often used when sending calls to an automated answering service.

  4. Keep Original Caller-ID: When checked the Caller ID that shows up on your cell phone is the inbound caller’s phone number. If unchecked, the Caller ID that shows up on your cell phone will be the default Company Caller ID

  5. Hide from Contact List: When selected the phone number will not show up in the Contact list. If unchecked, then the phone number will appear in the Contact list

  6. If you make any changes, click on Save Changes

### 3. Softphone A Softphone is the VirtualPBX app that will allow you to make and receive calls through your business number. You will also be able to utilize features usually seen on a deskphone. 3. Softphone 3. Softphone You can click on the “Apps” tab in order to find the download links for the new Softphone for your specific platform. Enter a device name to identify your new Softphone. Once done, click ‘Create Device’. Once out of the page, make sure to hit ‘Save Changes’ on your user’s device page. ### 4. Fax This device is a SIP fax machine, and will allow you to link it in the system. You will need to have the device on your end, and most provisioning will take place through the machine’s site. Get all information needed for your fax machine’s website through choosing ‘Fax’ 4. Fax ### 5. ATA An ATA adaptor is a converter box that allows you to use an analog phone/fax machine via your internet connection. On one side you plug in the analog device, on the other is a network cable that will go to your router. Utilize this option for an analog fax machine. Device Name: This is the name of the device that will show up in your Dashboard. It does not affect any part of provisioning or your system functionality. SIP Username: This is a system-generated username that will be used to input into your ATA device’s web interface. Please avoid changing this item in the Dashboard to avoid complications with provisioning and registration. SIP username is often entered into fields such as: User ID / Account name / Authentication name or ID / Authorization name / SIP User ID SIP Password: This is a system-generated username that will be used to input into your ATA device’s web interface. Please avoid changing this item in the Dashboard to avoid complications with provisioning and registration. SIP Password is often entered into fields such as: Password / account password / authentication password / SIP password Realm: This is a system-generated string unique to your VirtualPBX account which will be input into your ATA device’s web interface Realm is often entered into fields such as: Domain / Server / Proxy or Proxy Server / Register server / SIP domain or Server It is possible that you may need to setup the Outbound Proxy server as well Outbound Proxy should be set to proxy-west.virtualpbx.net Mouse over Advanced and you will see your Advanced options. In general these can be adjusted as you see fit or simply left as is. 5. ATA 1: Click on Advanced in the top right, and select “Audio” 2: Move the following options from the left column to the right column in descending order: PCMU / PCMA / OPUS Click on Create Device when done. ### Third Party Credentials You may be utilizing a third party device that will require credentials through us to log in. To do so, create a Softphone firstly Third Party Credentials Once created, click on ‘Advanced’ and choose ‘Credentials’ to grab the credentials needed Third Party Credentials Third Party Credentials ## Deleting a Device You must be logged in as a system administrator in order to delete devices. Deleting a Device

  1. On the left click on Devices

  2. Click on the wrench icon to the right of the device you want to delete

    Deleting a Device

  3. Click on Delete Device on the lower left

  4. Click on Ok to confirm the deletion

    Alternatively, you can start on the user’s tab

    Deleting a Device

  5. Click on the Users tab

  6. Click on the device box to the right of the user’s name

  7. In the expanded box, click on the device’s name

    Deleting a Device

  8. Click on Delete Device on the lower left

  9. Click on OK to confirm the deletion